FAQ

Creating an online account is easy. Click “Account” at the top right of the header. On a smartphone click 'Menu' and then 'Account'. On the next page click 'Create an account' and fill in the form. After you have entered all the details correctly, click again on 'Create account'. You will receive an email confirming the creation of your Cavallaro Napoli account.

When you have created an online account with us, you will experience a faster checkout as your transaction details are automatically filled in. You can also easily save multiple addresses and have the ability to view your online order history. Don't forget to sign up for our newsletter if you don't want to miss anything!

You can easily create a new password online. Click on "Account" at the top right of the page. On a smartphone, click on 'Menu' and then on 'Account'. On the next page, click on 'Forgot Your Password?' and then fill in the form. Then click on 'Reset my password'. If the email address you entered is known to us, you will receive an email with information to use your account again.

When you have created an account in one of our stores, this does not automatically mean that you also have an online account with us! However, you will receive a digital receipt, you can view your order history, and you will get a birthday gift that you can collect in one of our brand stores in The Netherlands.

If you have signed up for our newsletter, you will always stay up-to-date with the latest news and exclusive offers. Please note, signing up for the newsletter does not automatically mean you have an account with us!

You can order your chosen product by simply selecting the item in the right colour and size, before clicking on the button “Add to basket”. At the top right of the screen you will find a basket icon and next to it you will find how many items there are in your basket. When all the items you want have been placed in the basket and you have clicked on the basket icon, the 'Proceed to checkout' button will appear. Clicking on it will start the checkout process. Place your order by going through the ordering process and by clicking on the 'Place order' button.

As we process your order the same day, it is unfortunately not possible to cancel your order.

Once your order has been confirmed, the dispatch process will start immediately. Therefore, it is not possible to add any items to your order or make any changes. However, you can place a new order.

All items you purchase from us come with a statutory warranty. This means that an item must be in good condition upon delivery and function properly under normal use.

You can use the (promo) discount code by entering the code in the box under 'discount code' on the payment page. Then click on 'use code'. When the message 'discount code accepted' appears, the code has been processed and you will see that the reduction has been applied.

When your discount code is not accepted, it's possible that you haven't entered the code correctly. For example, if you've copied and pasted the code, a space might have been copied along with it, causing the code not to work. Is the discount code still not being accepted? Then please contact our customer service, we're happy to help!

Due to the ongoing rush of the holidays, it may take a bit longer for your shipment to arrive than you are normally used to from us. We kindly ask you to have a few days of patience if your package is delayed before taking further action. Our shipping partners are under significant pressure and are dealing with an extremely high volume of shipments. During this peak period, they process nearly 2 million packages on a daily basis. Together with them, we are doing everything we can to deliver your package as quickly as possible. Thank you for your understanding and patience during this hectic period.

If you place an order on a weekday before 15:30, it will be sent the same day. Once your order leaves our warehouse, you will receive an email with a Track & Trace code that will allow you to track the status of your shipment. Orders within the Netherlands are delivered within one to two working days. International orders are delivered within five business days, depending on the country.

There is free shipping within the Netherlands, Belgium and Germany for account members. For customers without an account we charge €4,95 for shipments. For our accountmembers shipments within the Netherlands, Belgium and Germany are free. For other orders, we charge shipping costs depending of the shipping country.

You are always entitled to return your item(s) within 60 days from the time of delivery. The returned items must be in the same condition in which they were sold. Personally tailored items can not be returned.

Unfortunately, it is not possible to exchange items. If you want to exchange an item, we advise you to return the item and place a new order.

It is possible to return sale items within the return period of 60 days. The purchase amount will be credited to the original payment method.

We will always do our best to ensure you receive our products in perfect condition. Should you receive a product that you deem has something wrong with it, then you can return it within the stipulated period of 60 days. It is important to include the return form, selecting the “article damaged” box. Returned items will be thoroughly inspected by our production team. When the damage is the result of something that happened outside your control, we will credit you with the full amount. Damage or defects caused in any other circumstances will not be considered.

Möglicherweise haben Sie eine Beschwerde über unsere Produkte und/oder Dienstleistungen. Das finden wir selbstverständlich sehr ärgerlich und möchten gemeinsam mit Ihnen eine Lösung finden. Wenn Sie etwas reklamieren möchten, wenden Sie sich bitte an unseren Kundendienst. Sie werden ihr Möglichstes tun, um Ihre Beschwerde zufriedenstellend zu bearbeiten und Ihre Reklamation so schnell wie möglich (in jedem Fall innerhalb von 14 Tagen) zu beantworten. Unser Kundenservice steht Ihnen werktags von 09:00 - 17:00 Uhr zur Verfügung (an Feiertagen geschlossen).

T +31 (0)23 3030 369
E [email protected]

You can pay in our shop using the following payment methods: Visa / Mastercard (credit card) PayPal iDeal Klarna Mister Cash (Belgian customers only)

When your payment does not properly complete, this can be down to several reasons; such as problems with an Internet connection or a technical problem with the bank. We advise you to try again later and/ or contact your bank if the problem continues.

When items in our shop are sold-out, we will always try to re-stock these as soon as possible. You can indicate on the product page that you want to receive an email when your item is back in stock. Click "Email me when in stock”, fill-in your size and email address and you will receive an email when the product is available again.

Unfortunately, an item can sometimes appear to be sold-out when you complete your order. In these circumstances, you will immediately receive a credit note by mail containing a code for free shipping, while the amount will be refunded within 24 hours to the payment method you used.